Clinica Family Health Services

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Bilingual Front Desk - Spanish - Customer Service

at Clinica Family Health Services

Posted: 12/29/2018
Job Reference #: *9A706F66ADA6566E
Keywords: phone

Job Description

Requisition Number
18-0446

Post Date
12/28/2018

Title
Bilingual Front Desk - Spanish - Customer Service

City
Boulder

State
CO

Description
*Must be bilingual in Spanish and English*

The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurate collection and balancing of patient payments.

• Quality scheduling of patients

• Accurate preparation for the patient visit

• Excellent customer service upon patient arrival and during the visit

• Follow appropriate telephone protocol for patients and employees and Quest Diagnostics.

• Initiate, update and maintain electronic medical record.

• Maintenance of confidentiality.

• Facilitation of patient flow.

• Maintain cultural sensitivity during the patient visit.

• Assist other pod members whenever possible.

• Oversee appropriate cleanliness and activity in patient lobby.

• Reception and appropriate distribution of all clinic deliveries.

• Report signs of abuse/neglect to a clinic manager.

• Registers patients into NextGen and updates family members and any changes in patient status.

• Support the Clinical team with all planned care initiatives



Requirements
POSITION QUALIFICATIONS:

A. Education / Experience
1. High School diploma or GED preferred.
2. One year in a medical facility preferred.

B. Knowledge, skills and abilities:
1. Bilingual in Spanish and English required.
2. Basic computer, math, written and phone skills.
3. Ability to work under pressure and handle multiple tasks at one time.
4. Excellent customer service and organizational skills.
5. Sensitivity to low income, ethnic minority community is required.
6. Able to flourish in a team management system.