Eldora Mountain Resort

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Guest Services Lead Cashier

at Eldora Mountain Resort

Posted: 9/22/2019
Job Reference #: 5000525832006

Job Description

Published Job Title

Guest Services Lead Cashier


Eldora Ski


EM- Lead GA Cashier-EMGSLC

External Description

The Guest Services Lead Cashier at Eldora interacts with guests and employees, and works with the department Supervisors to ensure proper operation of all cashier locations. Lead Cashiers are expected to provide excellent customer service to Eldora's guests and be proficient in all product offerings. Lead Cashiers are expected to be proficient in all transactions including, but not limited to: selling all Eldora products, reprinting lost passes, exchange and upgrade season passes and programs, recall and finalize reservations


Job Duties and Responsibilities:

  • Activity engages with all Eldora guests either in-person or over-the-phone
  • Assists cashiers with any sales issues/corrections
  • Training and updating cashiers on products, policies, and procedures
  • Balancing of personal cashier bank every day including resolving over/short cash issues and providing necessary back-up for daily transactions
  • Provides accurate product and mountain information to guests
  • Handles all inquiries and complaints in a professional and competent manner
  • Upholds all Eldora product policies and procedures
  • Arrives to work on-time and follows schedule
  • Adheres to all grooming guidelines

Job Requirements:

  • Must have Eldora Guest Services Cashier experience
  • Must be able to lift and carry items up to 25lbs
  • Must be able to stand for long periods of time
  • Must be available weekends and holidays
  • Must be available 4 days/week minimum
  • Must speak and read English fluently
  • This position requires a minimum age of 18 years
  • Must be able to speak clearly and hear normal conversations in a noisy environment

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Powdr-Eldora, the responsibilities of this position may change.