TransPerfect Translations International, inc.
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Technology Services Engineer
at TransPerfect Translations International, inc.
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
GlobalLink Technology Services Engineer will provide our customers with excellent technical assistance on our product offerings.
- Understanding of GlobalLink technologies
- Monitor and respond to internal and client users queries via the Support Center
- Troubleshooting of technical issues
- Control and license generation of GlobalLink applications
- Working with bug tracking software
- Documentation of issues for Knowledge base
- Posting and maintaining information on Intranet
- Self-training to better understand technologies
- Conduct application training programs for custom developed software
- Delivery of applications training via classroom and eLearning platforms
- Learning new programs and creating training materials for new and existing software
- BS in Computer Sciences
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills (English language)
- Good technical knowledge overall
- Experience with virtualization
- Excellent skills with Windows
- Mac OS, Unix and Linux knowledge a plus
- Enjoy working with people and being part of a team
- Experience with technical support and bug reporting tools, identifying, documenting and tracking support issues and defects
- Previous experience with localization engineering
- Experience with testing website and web applications
- Able to work independently and efficiently to meet deadlines
- Able to promptly answer support related email, phone calls and other electronic communications
- Self motivated, detail-oriented and organized
- Experience with hardware and software issues
- Working knowledge of writing, executing test scripts and understanding software testing methodologies
TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.
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